Privacy Policy

1. Introduction

At SafaMarwa Holidays, we respect your privacy and are committed to protecting the personal information you share with us when booking travel packages, Hajj/Umrah pilgrimages, or inquiring about our services.

2. Information We Collect

We may collect personal information necessary to process your travel reservations, including:

• Contact details (name, email address, phone number, address)
• Passenger travel details (names, dates of birth, gender for ticket booking)
• Payment transaction references and payment status
• Inquiry messages and customer support communications

3. How We Use Your Information

Your information is used strictly for legitimate business purposes:

• Processing and confirming your package bookings
• Issuing flight tickets, hotel reservations, and visa processing
• Sending booking confirmation notices, payment receipts, and itinerary updates
• Responding to your inquiries and providing customer support

4. Data Protection & Confidentiality

We do not sell, rent, or trade your personal information to third-party marketing companies. Personal data is only shared with authorized travel service providers (airline carriers, hotel partners, Saudi Ministry of Hajj & Umrah systems) as required to fulfill your travel arrangements.

5. Cookies & Site Analytics

Our website uses standard essential cookies to ensure session authentication and secure navigation.

6. Contact Us

If you have questions regarding this Privacy Policy or your personal data, please contact us at info@safamarwa.com.pk.